Linda CottinLinda Cottin is Lawrence’s “Fix It Chick.”  She and her husband, Tom, own and operate Cottin’s Hardware and Linda writes the Fix It Chick column for the Lawrence Journal World.

The Cottins’ focus at the store is customer service.  “Tom and I both grew up in the hardware business,” she told Central Rotarians on February 18, “and we aimed at other careers for awhile but then went into what we knew.” And what they knew is that many hardware store customers need help.

“The customers are not always right,” Cottin said “in that they may think they know what is necessary for a project, but that’s not always the case.”

When helping a customer the Cottins don’t say “What do you need?” because people often don’t know what they need. Instead they find out what they’re working on and then, based on years of experience, provide help.

“Customer service supersedes everything,” Cottin said. “And interaction with people is most important.”

The Cottins are good marketers. They know they have about 20 seconds with a customer in the beginning so they put items that they think  will be interesting by the door and then, in the next few seconds, greet the customer. Once they’ve solved a problem, they walk the customer to the cash register and finish the sale there.

Cottin Fix ItCottin has written over 350 Fix It Chick articles for the local paper. She researches everything she writes. One reader complained about her columns because, he said, “using your articles my wife thinks I can fix everything.” Another reader took her advice on the best way to get rid of poison ivy: get a goat.

The Cottins also sponsor a farmers’ market in the store’s back parking lot, starting in 2010 and growing ever since. They volunteer their time at the market and said their rewards from it are community involvement “and fun.”

Chris TildenCurrently, only 14.2% of children in Lawrence walk or bike to school.  The majority of children are driven by their parents, according to survey results compiled by the Lawrence-Douglas County Health Department.

The reasons vary.  Many parents are worried about children crossing busy streets without assistance.  They may believe that the school is too far away or that the weather can be too severe.  Some are concerned about the danger of potential crime.  Many do not believe that the school district even encourages their children to walk or bike on a routine basis.

Chris Tilden, Director of the Community Health division of Douglas County-Lawrence Community Health Department,  noted that new grants have allowed expansion of the initiatives for improving community health in Lawrence and the surrounding county.  In particular, Community Health has received a $1.3 million grant to promote physical activity, one of five areas of emphasis in the Health Department’s five-year plan, Roadmap to a Healthier Douglas County.  One way to reach that physical activity goal for children is to encourage them to walk or bike to school.

Charlie Bryan, Planner in Community Health, reviewed statistics gathered in a recent Lawrence-wide survey to assess the this need and described the initiative developed in response.  “Safe Routes to School” hopes to increase biking and walking by 25% over the next five years.  The program “uses a comprehensive approach to make walking and biking to school safe and fun for students.  In Lawrence, we use Evaluation, Education, Encouragement, Enforcement, Engineering, and Equity to prioritize Safe Routes decision-making.”

Lawrence Central Rotary will be one of the sponsors of a town hall meeting and safety fair on March 25, 2015, from 7:00 to 9:00 p.m. at Liberty Hall to raise awareness of this initiative.

David CorlissDavid Corliss, Lawrence City Manager, said the last half of 2014 was full of successes for the city and one major disappointment.

Corliss told the Central Lawrence Rotarians on January 28 that  one of the major successes was the roll out of curbside recycling with the big blue carts being delivered to Lawrence homes.

“A push in 2015 is going to be further education about recycling,” he said.

The opening of Lawrence VenturePark, a business park on K-10 for business and individual development was accomplished when 200 acres were made available to be divided into development parcels.

Sports Pavilion Lawrence at Rock Chalk Park opened and in the first two months the recreation facility had 116,000 visitors.

Nine different road construction projects were either finished or almost completed including construction at 23rd and Iowa and a new turn lane at 6th and Iowa.  Work continues on South Lawrence Trafficway which will connect K-10 to  Iowa Street.

“There will be a lot of transportation changes in town in the next few  years,” Corliss said  “to accommodate growth and demographic changes.”

The disappointment was the failure of a bond issue to finance a new police facility. “We’re holding listening sessions all over town now,” Corliss said “to assess why the bond issue didn’t pass. There is still a real need.”

In the coming year a new Wakarusa Wastewater Treatment Plant is on the drawing board as well  as another new water line to North Lawrence.

“The city is growing and changing all the time,” Corliss said “and we are working hard to make it continue to be a good place to live.”

Dr. Marvin HuntDr. Marvin Hunt is a busy fellow these days, but he made time to give members of the Lawrence Central Rotary an update on work underway to establish the Dwayne Peaslee Technical Training Center.  This effort is a collaboration of City of Lawrence, Douglas County, and the Chamber/Economic Development Corporation in Lawrence.  The mission reads, “We are a catalyst for economic growth providing technical training to a diverse community of learners to meet the current and emerging needs of our communities and employers.”

Hunt has already done a great deal of legwork, talking to area businesses and manufacturing firms during recent months to find out what training needs they have.  In particular, he found, workers need math and hydraulic principles and applications.   In response, Hunt has directed the development a curriculum of short courses specific to the industries that responded to his questions.  The Peaslee Technical Training Center will also provide training in employability skills such as conflict management and team work.  Affiliated businesses promise to stay involved with students, greeting them as they begin their study, providing internships and other input during their programs, and explaining career options as they complete their classes.  Area businesses will also provide some of the teachers for the training programs.

Because  students in the Peaslee training programs will be adult learners in or entering the workforce, communication and collaboration with Lawrence Public School (USD 497) and with other technical schools and regional community colleges are key to this initiative.  Community colleges in the region will bring courses and certifications to Peaslee, and the Peaslee Center will run the Auto Shop 1 and 2 classes for USD 497.

In terms of facilities, plans focus on avoiding redundancy with the Lawrence School District’s College and Career Center that will serve high school students.  The two buildings will be immediately adjacent.  The Peaslee Technical Training Center will have 77,000 square feet in total, using a good part of that space for construction and manufacturing shops.  Heartland Works will lease some of the space as well.

The immediate priority for Hunt is marketing, branding, and a developing a “call to action.”  Because the Center will open in August 2015, getting the word out to high school graduates and others interested in attending is key.  Prospective students must know about the school and its programs soon in order to make their decisions and enroll this spring.  Watch for a website soon!

Nancy HopeNancy Hope, director of the Confucius Institute and executive director of the Kansas Consortium for Teaching about Asia, says she is a cheerleader for Americans getting to know more about East Asia.

“The economy makes it imperative that we know all we can about China,” she told Central Rotarians on January 14. “The U.S. and China are the two big powers on the planet right now and China is not our friend.”

In preparing for the future, the Confucius Institute’s mission  is to teach Chinese culture and language to pre and post college age people.  It provides language and culture classes for businesses, offering onsite classes, free lectures and other presentations designed to help businesses work with their Chinese counterparts.

“The language is very difficult,” she said. “You need to know at least 30,000 characters to be able to read it.  And the customs are so different from ours.” As an example, she said, it would be wrong to offer a green hat  to a Chinese man, because it would imply that his wife is unfaithful.  “So we tell Kansas business people to leave the green John Deere ball caps at home!”

KU founded the Center for East Asian Studies in 1959 and was one of the first universities to offer Chinese language classes.  It cooperates with Chinese universities, exchanges scholars and performers and hosts language events.

China has a market economy, she said. It used to be the west fueled China’s growth, but that is not the case now and Americans need to know more about it.

Hope said 1100 students in Kansas are now studying Chinese and she is working on funding for a summer program and summer language camps for students.

Meeting Information:
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Eldridge Hotel
All American Room
701 Massachusetts
Lawrence, KS 66044

Wednesday's at Noon

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